Privacy Policy

This Privacy Policy explains how Signvox Pty Ltd (ABN 25 641 657 605), trading as Signvox ("we", "us", "our"), collects, uses, discloses, stores and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to personal information we collect when you:

— Submit an enquiry, quote request or consultation form through signvox.com.au

— Phone, email or otherwise contact our team

— Engage us to deliver signage, design, manufacturing, installation or maintenance services

— Interact with our website, including mapping, analytics and cookies

If you provide personal information about another person (for example, a colleague or site contact), you confirm that you are authorised to do so and that they understand how their information will be handled under this policy.

We collect the following types of personal information:

— Identity and contact details: name, business name, position/role, email address, phone number, postal address

— Project and enquiry details: project address, site requirements, project type, timeframe, budget, drawings or specifications you share

— Communications: records of your phone calls, emails, meetings and quotes

— Digital information: IP address, browser type, pages visited, referral source, and cookie/device identifiers collected via our website or analytics

— Site and delivery information: site contact names, access instructions and WHS/safety details required to install signage safely

— Sensitive information is generally not collected. If we ever need sensitive information (for example, accessibility or medical details required to design compliant DDA/AS1428 wayfinding signage), we will collect it only with your consent and handle it in accordance with APP 3.

We collect personal information directly from you when you:

— Complete and submit a form on our website (such as a quote or enquiry form)

— Email, call or meet with our team

— Provide drawings, plans or specifications for a project

We may also collect information indirectly when:

— You interact with our website and we collect analytics, cookies or similar technologies

— A principal, head contractor or project manager shares site contact or access details so we can deliver work safely

— A referrer or industry partner introduces you and passes on your contact details with your knowledge

We use personal information for the following purposes:

• Responding to and fulfilling enquiries, quotes and consultation requests

• Designing, manufacturing, installing and maintaining signage

• Scheduling site inspections, deliveries and installation

• Managing projects, contracts and project documentation

• Billing, invoicing and account management

• Providing customer service and warranty or maintenance support

• Complying with work health and safety, building code and accessibility obligations

• Improving our website, products, services and customer experience

• Sending you relevant updates, newsletters or marketing (only where you have consented or where it is reasonable to expect us to use your information in this way)

If you do not provide the information we request, we may not be able to provide a quote, deliver a project or respond to your enquiry.

We may disclose personal information to:

— Our employees, contractors and sub-trades who need it to deliver your project (installers, electricians, crane operators, engineers)

— Suppliers and manufacturers involved in producing your signage

— Property owners, principal contractors, facilities managers or building managers where required for site access and project delivery

— Councils, certifiers and authorities where approvals, permits or compliance certification are required

— Payment and banking providers to process transactions

— Hosting, IT, accounting and records-management providers who support our business operations

— Analytics and marketing platforms that help us understand and improve our website

— Professional advisors (legal, accounting, insurance) where necessary

We do not sell or rent your personal information. Disclosures are limited to what is reasonably necessary for the purposes set out above, or where we are required or authorised by law.

We primarily store and process personal information in Australia. Some of our service providers (such as website hosting, analytics or software platforms) may store or process data offshore, including in the United States, the European Union or elsewhere.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient handles that information in accordance with the APPs and complies with applicable privacy laws. Where it is not practicable to take those steps, we will only disclose overseas with your consent or as otherwise permitted under APP 8.

By using our website and services, you acknowledge that your personal information may be handled by overseas service providers in these circumstances.

We store personal information electronically and in physical records. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure, including:

— Access controls and authentication for our systems

— Secure, access-controlled storage for physical files and drawings

— Staff training and confidentiality obligations

— Regular backups and information-security review

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing services and maintenance, to meet legal, regulatory, insurance and contractual obligations, and to resolve disputes. When information is no longer required, we destroy or de-identify it where it is lawful and practicable to do so.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To request access or correction, contact us using the details in Section 14. We will usually respond within 30 days. We may charge a reasonable fee for providing access where the request is complex or resource-intensive, and we will advise you of any cost before processing.

In limited circumstances we may decline a request (for example, if sharing the information would breach another person’s privacy or is restricted by law). We will explain the reasons if we refuse a request.

We take reasonable steps to ensure the personal information we collect and hold is accurate, up to date and complete, and rely on you to keep your details current.

From time to time we may send you emails, newsletters or updates about our services, projects or special offers. We only send marketing where you have consented, where you have an existing relationship with Signvox, or where it would be reasonable for you to expect to receive it.

You can opt out of marketing communications at any time by:

— Clicking the unsubscribe link in any marketing email

— Emailing privacy@signvox.com.au

— Calling us on 02 9055 1745

We will action your request promptly and will not continue marketing to you after a valid opt-out.

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how the site is used, and measure performance. Cookies are small text files stored on your device.

Types of cookies we may use:

— Essential cookies needed for the website to function

— Analytics cookies that help us understand visitor behaviour and improve the site

— Mapping cookies where the site embeds Google Maps to show our location

— Optional marketing or third-party cookies (for example, social-media or analytics tools)

You can control or disable cookies through your browser settings. Disabling some cookies may affect site functionality. By using the site with cookies enabled, you consent to their use as described in this policy.

For details on how third-party tools (such as Google) handle data, see their respective privacy policies.

Our commercial electronic messages comply with the Spam Act 2003 (Cth). Marketing emails and SMS messages include a functional unsubscribe facility and accurate sender identification, and are only sent with consent or under the inferred-consent rules permitted by the Act.

Our website and services are directed to businesses and commercial clients. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child without verified parental consent, we will take reasonable steps to delete it.

If you believe we have breached your privacy or mishandled your personal information, please contact us using the details in Section 14. We take complaints seriously and will attempt to resolve them promptly.

Our complaints process:

— We will acknowledge your complaint in writing within 5 business days

— We will investigate and aim to provide a substantive response within 30 days

— If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):

Online: www.oaic.gov.au

Phone: 1300 363 992

GPO Box 5218, Sydney NSW 2001

If you have any questions about this Privacy Policy, or wish to make an access, correction or complaint request, contact our Privacy Officer:

Signvox Pty Ltd (ABN 25 641 657 605) — Attention: Privacy Officer

— Address: Unit 14, 20 St Albans Road, Kingsgrove NSW 2208

— Phone: 02 9055 1745

— Email: privacy@signvox.com.au

— Website: www.signvox.com.au

We may update this policy from time to time to reflect changes in our practices, technology, legal requirements or the APPs. The "Last updated" date shown above will reflect the most recent revision. Continued use of the website or our services after a change constitutes acceptance of the updated policy.